Welcome to VIPURCDKEY.com. We are committed to providing you with the best digital codes and top-notch customer service. Please review our refund and return policy to ensure a smooth experience.

1. General Refund Policy

  • Eligibility: Refunds are only applicable for products that have not been redeemed or used(since our product is digital so we don’t approve refund for delivered products. If any of our product doesn’t work or having issues then we will issue an immediate replacement.
  • Timeframe: Refund requests must be submitted within 7 days of purchase.
  • Proof of Purchase: A valid proof of purchase is required for all refund requests.

2. Refund Process

  • Initiating a Refund: To initiate a refund, please contact our customer service team via live chat or email at support@vipurcdkey.com.
  • Evaluation: Our team will review your request and verify the eligibility of the product for a refund.
  • Approval: Once approved, the refund will be processed within 5-7 business days. Refunds will be issued to the original method of payment.

3. Non-Refundable Items

  • Redeemed Codes: Products that have been used, redeemed or activated cannot be refunded.
  • Downloadable Software or Activation Code: Due to the nature of digital products, once the software or activation code has been downloaded or accessed, it is not eligible for a refund.

4. Exchanges

  • Defective Products: If you receive a defective or invalid code, please contact us immediately. We will verify the issue and provide a replacement code if necessary.
  • Incorrect Purchases: If you accidentally purchased the wrong product, contact us within 24 hours. We will assist you in exchanging it for the correct item, subject to availability.

5. Customer Support

  • Live Chat: For immediate assistance, use our live chat feature available on the website.
  • Email Support: For detailed inquiries or to initiate a refund/exchange, email us at support@vipurcdkey.com.

At VIPURCDKEY.com, your satisfaction is our priority. We aim to resolve any issues promptly and efficiently to ensure you have a seamless experience with our services. Thank you for choosing VIPURCDKEY.com for your gaming needs.