Welcome to VIPURCDKEY.com. We are committed to providing you with the best digital codes and top-notch customer service. Please review our refund and return policy to ensure a smooth experience.
1. General Refund Policy
- Eligibility: Refunds are only applicable for products that have not been redeemed or used. If any of our product doesn’t work or having issues then we will issue an immediate replacement.
- Timeframe: Refund requests must be submitted within 7 days of purchase.
- Proof of Purchase: A valid proof of purchase is required for all refund requests.
2. Refund Process
- Initiating a Refund: To initiate a refund, please contact our customer service team via live chat or email at support@vipurcdkey.com.
- Evaluation: Our team will review your request and verify the eligibility of the product for a refund.
- Approval: Once approved, the refund will be processed within 5-7 business days. Refunds will be issued to the original method of payment.
3. Non-Refundable Items
- Redeemed Codes: Products that have been used, redeemed or activated cannot be refunded.
- Downloadable Software: Due to the nature of digital products, once the software has been downloaded or accessed, it is not eligible for a refund.
4. Exchanges
- Defective Products: If you receive a defective or invalid code, please contact us immediately. We will verify the issue and provide a replacement code if necessary.
- Incorrect Purchases: If you accidentally purchased the wrong product, contact us within 24 hours. We will assist you in exchanging it for the correct item, subject to availability.
5. Customer Support
- Live Chat: For immediate assistance, use our live chat feature available on the website.
- Email Support: For detailed inquiries or to initiate a refund/exchange, email us at support@vipurcdkey.com.
At VIPURCDKEY.com, your satisfaction is our priority. We aim to resolve any issues promptly and efficiently to ensure you have a seamless experience with our services. Thank you for choosing VIPURCDKEY.com for your gaming needs.